Many business owners are happy and satisfied with keeping records of query and clients in excel sheets as they got use to it. MS Excel is a great tool for storing values and retrieving them. But there is lot more then you need to manage your business.
Few things that cannot be performed by MS excel:
2) Client/ customer management
3) Follow-up alerts of query
4) Alerts for pending payment and membership renewals.
There are lot of other things that cannot be performed by excel but a software solutions provides you better option of managing your work and employees. Software keeps a log of changes done and data uploaded by time and date which cannot be modified without higher authority permissions and retrieving data from excel can be a big hustle when data is from thousand of rows and excel will never give you alert for any work.
Rather software keeps your data more private & safe and it also limit access to data to your employees. Software can do lot more then excel and if you choose your software wisely it can help you relief from many tensions and make your life easy. For instance, in a gym or real estate business follow-up is the main marketing tool, so if you software gives you alert for follow-up and keeps record of previous call history it can boost up sales in business cycle.
Today, softwares are not limited to one computer, web-based applications enables you to check working and retrieve data from any corner of globe and even integrated with SMS and access controller devices. So to make your life easy start using a software rather than MS excel. Getting alerts for follow-up can help you boost up your sales also.